July 2025
The Tribal Knowledge Trap: Is Your Business At Risk?
Your most experienced team member just gave notice
Articles
Thinking on manufacturing, finance, systems, and building businesses that actually work.
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Your Team Is Playing the Telephone Game
Your operations manager updates the pricing in the main spreadsheet
July 2025
Why Hiring Is Exactly Like Buying a Computer
There's a fundamental split in how successful businesses approach hiring, and it maps perfectly to how people buy computers: 1
July 2025
3 Hiring Options, 2 Financial Disasters
I once rang up an Aussie friend of mine to chat about how to explain what I do in simple terms
June 2025
Why Your Veteran Rep Handles Objections Like Magic
Why can your experienced salesperson handle objections so smoothly while your new hire stumbles through the same conversation? The answer lies in a computer science concept that's re...
June 2025
Why Your Business Crashes When Key People Leave
Your best employee goes on vacation, and suddenly nobody knows how to handle the client who always pays late
June 2025
Your Competitors Use Systems. You're Still Managing Situations.
I’ve been working with two manufacturers on their bill of materials
June 2025
How to Stop Optimizing the Wrong 1%
Your team is working harder than ever, but productivity isn't improving
June 2025
2 Retirees Couldn't Stop Buying Lottery Tickets--You Should Follow Their Lead
Back in 2003, Jerry and Marge Selbee found a statistical loophole in the lottery and started using it to raise money to revitalize their hometown
June 2025
The Hidden Cost of 'Ready. Fire. Aim'
In software development, we have a rule: **Never deploy code without testing it first