July 2025
Why Many Leaders Get Buried in Tactical Work
There's a fundamental choice in how you approach any complex challenge, and understanding this choice will change how you think about building your business
Articles
Thinking on manufacturing, finance, systems, and building businesses that actually work.
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The One Leadership Habit That Feels Wrong
We all have blind spots
July 2025
The Costly Mistake Hidden in Your Policy Manual
Your customer service team asks you the same question for the third time this week: "This customer wants a refund, but it's been 35 days and our policy says 30
July 2025
The 5-Letter Word That Will Save Your Bacon
I was recently chatting with my friend Claude (the AI tool) about a project
July 2025
Your Sales Problem Boils Down to These 3 Things
Studies show your sales problems are likely to come from 3 places: 1
July 2025
The 2 Types of Leaders I've Worked With
In my early days as a software engineer, I noticed two completely different types of software developers
July 2025
The Tribal Knowledge Trap: Is Your Business At Risk?
Your most experienced team member just gave notice
July 2025
Your Team Is Playing the Telephone Game
Your operations manager updates the pricing in the main spreadsheet
July 2025
Why Hiring Is Exactly Like Buying a Computer
There's a fundamental split in how successful businesses approach hiring, and it maps perfectly to how people buy computers: 1
July 2025
3 Hiring Options, 2 Financial Disasters
I once rang up an Aussie friend of mine to chat about how to explain what I do in simple terms